FAQ

Yes, we only deal in authentic and genuine products. We choose and list the products of those companies that maintain product quality, follow production standards and have accredited labs and inspection bodies.

We provide online shopping for all cosmetics, medicinal cosmetics, and health & wellness products. Apart from this, we offer 24 hours customer support to all our customers.

There is no minimum order value.

We usually dispense orders within 1 business day; the shipping and clearance take 15 to 25 business days. So ideally, the customer gets their order within a month.

Yes, you get the best choices from different brands when you find a product using the ingredient keyword.

We regret but we do not deal in bulk.

You will be directed to make a payment option when you place the products in the cart. Pay the order amount securely by choosing the payment option you prefer. Our website follows all the payment protection methods to ensure your money is safe.

We accept Check/Money orders/ Bitcoin. USA customers can also pay by eCheck.

We sincerely apologise if you were double charged. This rarely happens due to technical glitches between the website and the bank. In such cases, we refund immediately, but if you don’t receive a refund, you can contact our support team, and they will ensure to do the needful without delay.

Login to your account on our website and visit the account information page. Here you can update your contact details. In case of a change in shipping address of the existing order, contact our team within 4 hours of placing the order so that we can stop the order before shipment.

Yes, it is possible; however, for security reasons, you need to contact us to do this.

In case of large orders, the orders are split in multiple parts. In case of multiple shipments, you may have received the multiple tracking numbers from us. Please track all your shipments to see the status of your rest shipments. In case of any confusion, please feel free to contact us by email or phone.